URGENT: Request to Whitelist Turkey (+90) for Paid Account - Agent ID: d73a94

Support Help
1

Hi Retell Team,

I am a paid user (Pay-As-You-Go) with a balance of $6.81 (I’ve verified my identity). I am trying to make outbound calls to Turkey (+90) for my advertising agency (AU Medya), but I keep receiving the following error: “Call country not supported: TR”

I have already added "outbound_allowed_countries": ["US", "TR"] to my API request, but the issue persists.

Could you please whitelist Turkey for my account so I can start my operations?

Agent ID: agent_d73…836a9 Email: sayy****@gmail.com

Thank you for your urgent help!

2

The error “Call country not supported: TR” indicates that outbound calls to Turkey are currently restricted. The outbound_allowed_countries parameter needs to be configured at the phone number level, not in the individual call request(1)(2).

To enable outbound calls to Turkey, you need to update your phone number’s configuration using the Update Phone Number API(1):

import Retell from 'retell-sdk';
const client = new Retell({
 apiKey: 'YOUR_RETELL_API_KEY',
});
const phoneNumberResponse = await client.phoneNumber.update('+14157774444', {
 allowed_outbound_country_list: ["US", "TR"]
});

(1)

You can also configure this through the Retell dashboard by navigating to your phone number settings and updating the Allowed Outbound Countries list to include “TR” for Turkey(3).

Important notes:

  • Use ISO 3166-1 alpha-2 country codes (e.g., “TR” for Turkey)(1)(2)
  • If allowed_outbound_country_list is null or empty, calls to all countries are allowed(1)(2)
  • The configuration must be applied to your specific phone number (e.g., your from_number), not in the individual call request(1)

If Turkey remains blocked after updating your phone number configuration, certain countries may be restricted regardless of your settings(3). In that case, you’ll need to contact support: