Based on the available information, Retell AI uses Auth0 as their login system for account security(1). A common login issue occurs when users try to sign in using a different method than they originally used to create their account(2).
Google SSO and email-password sign-in are treated as separate accounts in Retell AI’s system and are not automatically linked(1). Make sure you use your original method of signing up(2).
If you created your forum account with email and password originally, try logging in with that method instead of Google SSO (or vice versa)(2). If you’re still unable to access your old forum account after trying your original sign-in method, you should contact support for assistance with account recovery. You can reach out via:
- Visit Contact Sales
- Ask questions on Discord
- Email support@retellai.com(3)