I signed up with email and password last night, deleted the account then recovered it and now I keep getting an error message when logging in and cant get an environment to work in.
Based on the available information, when a Retell AI account is deleted, it cannot be recovered.(1) Account deletion is permanent and cannot be undone, with all associated data being permanently removed.(2)
If you deleted your account and are now trying to access it again with the same email address, this is causing the error you’re experiencing.(1) Once an account is deleted, you cannot register a new account using the same email address through the email-password sign-in method.(1)
However, you can try using Google SSO (Sign in with Google) instead.(1) Google SSO and email-password sign-in are treated as separate accounts in Retell AI’s system.(2) By signing in with Google using the same email address, you should be able to create a new account and access the platform.(1)
If the Google SSO method doesn’t resolve the issue, you’ll need to contact Retell AI support directly at support@retellai.com.(3)
I only want this run through my business account, are you saying I can never do that again?
Based on the available documentation, I don’t have specific information about recovering deleted accounts or reusing the same business email after account deletion through the email-password method.
What I can confirm from the documentation is that account deletion is permanent and cannot be undone, with all associated data being permanently removed.(1)
However, the documentation does indicate that Google SSO and email-password sign-in are treated as separate accounts in the system.(1) This suggests you might be able to use Google SSO with your business email even if the email-password method is blocked.
For your specific situation—wanting to use only your business account email after deletion—I recommend contacting Retell AI support directly at support@retellai.com to clarify whether:
- Your business email can be used again for a new account
- Any waiting period or manual intervention is required
- Alternative solutions are available
You can also ask questions on Discord or visit Contact Sales for assistance with your specific account situation.
How to lose customers in 1 policy decision. Looks like Synthflow will get my business instead.
Hi,
We do not support re-activating your account currently, so please just use another email.