I’m a certified partner with Retell who already claimed my profile (my profile is under the email nathan@agento-ai.com), and for some reasons in the past few days, I just cannot access my portal anymore. Upon login, it keeps showing me this screen as if I’m a new user:
The only thing I did differently in the last few days was sharing access with a team member to help me manage the profile, not how it would affect my own access though.
Anyone other Retell partners had similar issues?
Our’s is working fine.
Can you logout and login once maybe that helps.
Yes I already tried that multiple times, even tried in an Incognito window (just in case it was a caching issue), but the issue still remains
Hey @nathan Sorry for the inconvenience. I’ve escalated this to our team to investigate why you’re unable to log in.
We’ll get back to you as soon as we have an update.
Thank you for your patience.
Thank you @mark1, please keep me posted! It’s been more than a day and it’s starting to affect my ability to acknowledge leads 
