No calls going through causing disruption

Support Help
1

Hey team, we’re currently experiencing an issue where our calls have been suspended. This is causing a significant disruption for our clients. We’ve been instructed to share our company details via email at support@retellai.com. Kindly look into this as soon as possible, as the impact is substantial. The account email is hemesh@hrdsq.com.

Screenshot 2026-04-27 164919

2

Hey @duncan

I’ve passed this email on to our team to review the relevant documents. They will assess the details and guide you further.

Best regards

3

please be fast it’s causing disruption ,fix this asap

4

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we’re up to date with the payment too ,why is this happening ?

5

Hey @duncan

I’ve shared your details with our team for review.

6

This is a healthcare software company patients are feeling this issue ,can you provide a support phone number and your manager escalation contact information

8

they haven’t replied I sent an email like an hour ago

9

Hey @duncan

Your information has been escalated to our team. They will review it and reach out to you directly on the mail.

10

People’s lives are on the line ,kindly respond to the email i sent like an hour ago ,this disruption is not good

11

Sorry for the inconvenience. I’ve pinged the team again to prioritise this and get back to you as soon as possible.

Thank you for your patience!

12

Hey @duncan

Mail us at support@retellai.com with these documents

  1. Company name, website, and a brief description of your business
  2. Your specific use case (industries you call, what the agents say, sample script or prompt)
  3. How you obtain consent from the people being called (opt-in source, DNC handling)
  4. Business registration Documentation

Thank You

13

check your email i already did that

14

Hello @duncan

I’ve unsuspended your account, and it should be working fine now.

15

thanks ,next time a warning should come first please