our call logs show the last successful call ended around Aug 1, ~12:35 UTC. Everything since then has been silent — no inbound calls reaching any of our 5 phone numbers, no outbound calls placed.
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▎ Already submitted the outage report form with the same details. Posting here too since this is blocking our whole business — could someone help us understand why the org was suspended and what we need to do to get it lifted? Happy to provide whatever info is needed (call transcripts, agent configs, etc.) to resolve this quickly.
Workspace suspensions are usually due to billing issues or terms of service violations. Check you billing status.
Hey @landonhauser7 Could you please email support@retellai.com and include your Workspace ID: org_b56EisAX8yE0EeGy, along with any error messages or screenshots, if available? Our team will review your case and guide you further via email.
Thank you.
we have already done that, its been banned for 4+ days with no response back from support. our business hinges on retell being operational. I need to speak to a representative ASAP about this.
@landonhauser7 Could you please share your email address? This will help us look into your request.
@landonhauser7 checking it with the team.