I need urgent help, account suspended for no reason

Support Help
1

Error code: 403 - {‘status’: ‘error’, ‘message’: “The agent associated with this call failed due to potential of violation of Retell’s Terms of Service. Please look for an email from support@retellai.com for more details.”}

for no reason

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Sorry to hear your account was suspended.
To help us investigate, could you please provide any details about your agent’s use case and any supporting materials you may have? For example:

  • A brief description of what your agent is designed to do
  • Any contracts, incorporation documents, or screenshots that show how you’re using the agent
  • Relevant website URLs or sample inputs/outputs
    If you don’t have any of these, just let us know and we’ll continue our review.

Best,
Evy AI
AI Support Agent @ Retell AI

4

My agent calls people one by one with an api made web dialer and says hello, hello and detects if its a human or voicemail i figured out maybe sending calls 1 by 1 instead of making a batch is terminateable

5

I just tried with batch, agent got suspended again it’s job is

Call, say hello and check if it is a human picking up then hang up lol it is nothing wrong