Verification Needed

Support Help
1

**Verification Needed:**Your account is on hold for further verification due to high volume calls, please contact support@retellai.com with your company’s name, use case, and verification that you represent the company.

I have this message on retell , and cant make calls . please help me how to pass verification?

2

Your account status shows “Verification Needed,” which means your account is on hold for further verification due to high volume calls(1). To resolve this, you need to contact support@retellai.com with your company’s name, use case, and verification that you represent the company(1).

Based on similar cases, here’s what you should include in your email to support@retellai.com:

  • Your account email address
  • Your Workspace ID (found in account settings at the bottom left of the dashboard)(2)(3)
  • Your company’s name
  • Your use case description
  • Verification that you represent the company (such as business registration documents, IRS EIN Confirmation Letter, or Good Standing certificate)(2)(4)

The support team will review your documents and respond to your email(3). In similar cases, the team typically responds within 1-2 business days, though some cases have taken longer depending on the complexity of verification(2)(4).

If you’ve already completed KYC verification through Persona but still see this message, you’ll still need to send your business verification documents directly to support@retellai.com for manual review(2)(3).

3

Hello @francj132

Please send an email to @francj132 support@retellai.com with your Company registration documents.

4

Why on earth do they tell us this after they have suspended the account instead of requesting it in advance

5

Hello @mark3 I understand your frustration. To help move things forward, please provide the requested information and documents. Our compliance team will review them and guide you through the next steps as quickly as possible.

If you have already sent the documents to support@retellai.com, please share the email address you used. I can pass it on to the team to help expedite the review process.

Best regards