The agent associated with this call failed due to potential of violation of Retell's Terms of Service

Support Help
1

Hi there,

My agent suddenly stopped working with the following message:

The agent associated with this call failed due to potential of violation of Retell’s Terms of Service. Please look for an email from support@retellai.com for more details.

I did not recieve any email from support@retellai.com

Can someone help?.

Thanks.

2

Hey @rmalla

Could you please share the agent ID that was blocked, along with a brief description of your use case? This will help us better understand the situation and assist you accordingly.

Thank you!

3

Hello Mark,
Here is my Agent ID: agent_49bdb7c8e06705f03c5e61c2bd
The use case is, we call patients to remind them about their clinic appointments, as well as schedule new appointments.
Please let me know if you have any questions.
Thanks,
RM

4

Hey @rmalla

I’ve escalated this to our team for further review.

We’ll get back to you as soon as we have an update.

Best regards

5

Hey @rmalla

Please email the details directly to support@retellai.com, along with the required documents. Our team will review your request and guide you further.

Thank you!