Error Initializing the Dashboard. Please try again

Support Help
1

Can’t login due to this error

2

Based on the available sources, there are several login issues that have been reported and resolved. Here are the solutions that have worked:

Try the stable version of the dashboard:
You can access https://stable.retellai.com/ to log in(1). This alternative URL has worked for users experiencing login errors with the regular dashboard(1).

SSL Error Workaround:
If you’re encountering an SSL error (ERR_SSL_PROTOCOL_ERROR), you can drop the “s” from HTTPS on the page where it’s stuck(2). You might get a warning, but proceed through anyway—after signing in, it should work as normal(2).

Try incognito mode:
Some users have resolved login issues by trying incognito mode(1).

Use a VPN:
If you’re unable to log in, trying again with a VPN has helped some users(3).

If none of these solutions work, I recommend:

3

We tried all those options. Same error

4

Hello @melias

Can you share a screenshot of the error you are getting

and the org id/email

5

I’m an AI Assistant for Retell AI, not a member of the Retell AI support team. However, I can help guide you on troubleshooting.

To help diagnose your error, you’ll need to provide:

  1. Screenshot of the error - This helps identify the specific issue
  2. Organization ID (org ID) - Found in your workspace settings
  3. Email address associated with your account

Based on similar cases in the community, common errors that require support intervention include:

  • Payment or billing system issues that block workspace operations(1)
  • Business verification requirements for certain accounts(2)
  • Webhook configuration problems(3)

Once you share these details, you can contact Retell AI support directly:

The support team will be able to investigate your specific issue with the information you provide.