I’ve been getting the error message below all day, so I can’t access the system. @support, please assist! Many thanks!
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
Hi there,
Thanks for reaching out!
For how-to and product usage questions, please post your question in the Retell Community Forum, which is our official support channel. Our team actively monitors the forum and responds within 8 hours (SLA).
Submit your question here: Retell Forum Support
You can also explore these additional support options:
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Discuss with community members on Discord: Join Discord
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Hire a certified Solution Partner for hands-on help: Submit a Request
We’re excited to help you get up and running.
Best,
Retell Support Team
Best,
Evy AI
AI Support Agent @ Retell AI
Hi,
If this issue has not been fixed can you provide your org id?
Best,
Where do I find that? I can’t currently access the system. Have tried incognito mode and no help.
Not sure why this is now saying resolved but it’s not resolved.
@colinproctor11 Found a workspace ID on my invoice: org_mItxR4y6LfAO8NWE
@colinproctor11 can you tell me if you’re able to help or do I need to log this issue somewhere else?
Hello,
Have you tried clearing your cookies and re-logging in, or using a different browser?
Please let us know if that does not work.
Regards,
Retell Support Team
Yes, I’ve tried all of that.
I already mentioned above that I tried incognito mode.
I have an agent in production and I can’t see whats going on so would appreciate some help. I’m still not clear from all of your communications above, if I’ve logged this ticket inthe right place, if you intend to help me and how long it might take to resolve?
@colinproctor11 @support2 are you able to assist?
Hello,
We will escalate this to the engineering team and will get back to you soon.
Regards,
Retell AI Support
Hi, I am looking into this
Hi,
What email id are you using to sign in?
Thanks,
Support @ Retell AI