When i try to invite a member to join any workspace in my account, I get this in the network tab
{“status”:“error”,“message”:“Payment issue in one of your workspaces: Regenexsis, error: You cannot preview the upcoming invoice for a canceled subscription.”}
despite having invoices paid for this other workspace and the subscription has also been cancelled for this workspace.
Please guide, thank you
Based on the information sources, this error has been encountered before and resolved by Retell AI’s support team(1).
The error message “Payment issue in one of your workspaces: [workspace name], error: You cannot preview the upcoming invoice for a canceled subscription” can prevent you from inviting members to workspaces, even when all invoices show as paid(1).
Steps to resolve:
Contact Retell AI support:
This appears to be a backend billing system issue that requires support team intervention to resolve(1).
Hello @Hussain_Hammad,
Please note: If you have any open invoices in any workspace under your account—not just the current one—you’ll encounter an error. To proceed, ensure there are no open invoices across your entire account.
Hi @Omar_Ashraf, when i try to invite, i see a failed api request to endpoint
https://api.retellai.com/invite-user
with response:
{“status”:“error”,“message”:“Payment issue in one of your workspaces: Regenexsis, error: You cannot preview the upcoming invoice for a canceled subscription.”}
When i open the workspace, I see another error response when attempting to hit
https://api.retellai.com/get-stripe-status?refresh=true
{“status”:“error”,“message”:“Internal Server Error”}
And the account has its invoice paid.
Looking at Evy AI’s response, it seems like there was a similar issue you solved on the discord by something on retells end, rather than ours.
This is preventing us from adding team members, please assist.
Can you share your org id?
Based on the available sources, when encountering payment-related errors that prevent workspace member invitations, Retell AI support will need your workspace ID to investigate and resolve the issue(1).
You’ve provided the Regenexsis workspace ID: org_cr1X3Coq3g1864OO
This is the correct information to share with support. In similar cases documented in the sources, support staff requested the workspace ID of the problematic workspace to resolve backend billing system issues(1)(2).
Next steps:
Contact Retell AI support directly with this workspace ID:
Include in your message:
The support team will need to address this on the backend, as this type of billing system error requires administrative intervention to resolve(1)(2).
Have already reached out on email to no response other than the auto generated AI response suggesting me to post on the forum 
@Omar_Ashraf If this could be resolved today it would be appreciated.
I just check your workspace and its working fine, try again now , if same issues still happens , make a quick video and send it to me.
Its still happening, I recorded a video, where can i send it to you? The post is not letting me attach it.
I’ve replied to my email to support@retellai.com with it attached as well.
Okay, I need the org id for the workspace that you are using to send the invite, not Regenexsis.
the first one in the video.
The org id for that workspace (Kirkland Family Dentistry) is org_BuZ1vPAB6d5eRLyU
However this error seems to persist for all workspaces, just an fyi.
Hi @Omar_Ashraf
Attempting to create a new workspace also gives me an error. First it gave me this error
Here is the console tab when i attempted, with the request showing orgName:””
I tried pressing it a couple more times and this showed up:
Based on the error messages you’re encountering, this appears to be related to the same billing system issue preventing workspace operations(1).
The errors indicate:
orgName:""), which is causing a validation failureTo create a new workspace normally:
However, since you’re experiencing the payment issue error, the workspace creation is being blocked at the backend level(1).
Resolution steps:
This requires Retell AI support intervention to resolve the billing system issue first(1). Once that’s fixed:
Contact Retell AI support:
The empty workspace name in your request suggests the form submission is being intercepted by the billing validation before it can process your input(1).
Hello @Hussain_Hammad
I did send the invite, but one of your workspaces has an unpaid bill. Please check all the workspaces you have, not just the Regenexsis one.
Hi @Omar_Ashraf
We double checked all workspaces and cant seem to find any unpaid bills.
If there is indeed an issue with unpaid bills, could you please let us know the org id or workspace name since we cant seem to find it
The organization ‘org_cr1X3Coq3g1864OO’ is experiencing issues due to a failed deletion attempt. To resolve this, we recommend deleting the workspace entirely. We can help you delete it, which should fix the problem.
Hi @Omar_Ashraf, attempting to delete the workspace leads to this error
Would appreciate you helping to delete it yes
Hello @Hussain_Hammad,
The team will delete this workspace, and that should unblock the invitation issue.
