how do i change the caller id from showing a different name on the caller id. It is still showing “nightlife demo” even though i changed the name of the agent and phone number.
this is for number 717 716 7017. I need to change the name on the caller id to Rocky Voice AI
Based on the available sources, changing the caller ID name (also called “brand name” or CNAM - Caller Name) to display “Rocky Voice AI” instead of “nightlife demo” is available as an enterprise feature only(1).
The Update Phone Number API allows you to modify the nickname field for your phone number (+17177167017), but this is only for your internal reference and does not affect what appears on the recipient’s caller ID(2).
To get brand name/CNAM registration for your phone number so it displays “Rocky Voice AI” when making outbound calls, you’ll need to contact Retell AI’s enterprise sales team(1).
You can book a demo call here: https://retellai.octolane.com/[(1)](https://discord.com/channels/1186424376300679209/1290413614297255957)
Note: Simply changing the agent name or phone number nickname in your Retell dashboard will not change what displays on the caller ID for recipients(1).
