I understand you’re experiencing delays and configuration issues with branded calling across your two Retell accounts. Based on the available documentation, the typical processing time for branded call applications is 1-2 weeks(1). Since your application for +1 (717) 716-7017 has exceeded this timeframe and is still pending, you should contact Retell AI support directly.
For applications stuck in review or pending status, reach out to Retell AI support at support@retellai.com(2). When contacting them, include both of your account email addresses (klippitvideo@gmail.com and chibuike.nwoke@gmail.com) along with the specific phone numbers and the issues you’ve described(2).
Regarding the caller ID name issue, it’s important to note that changing the agent name or phone number nickname in your Retell dashboard will not change what displays on the caller ID for recipients(3). The branded calling feature is what controls the business name display on outbound calls(1)(4).
To help resolve your specific issues:
For the pending application: The support team can investigate why your branded call application for +1 (717) 716-7017 under klippitvideo@gmail.com is still in review after two weeks(2).
For the incorrect branding: Support can help correct the branding that was mistakenly applied under your chibuike.nwoke@gmail.com account and ensure +1 (717) 716-7017 displays “Rocky Voice AI” instead of “Nightlife Demo”(3).
For removing branding: They can assist with removing the branded calling from +1 (947) 282-5772 as requested(2).
You can also check your phone number’s detail page to see if there’s a “Rejected” status with a detailed reason for rejection, though this doesn’t appear to be your situation(2).