Branded call has been stuck in review for over a month. SMS and Verified number have been stuck in review for more than two weeks. Can I get an update on this please?
My org ID is org_R9jWuUx6KK1l0QGE
The typical processing time for branded call applications is 1-2 weeks(1). Your applications have exceeded this timeframe.
For applications stuck in review or pending status, you should contact Retell AI support directly via email at support@retellai.com(2). When reaching out, include your org ID (org_R9jWuUx6KK1l0QGE) so the team can look into your specific account(3).
If your applications have been rejected, you would see a “Rejected” status in your phone detail page with a detailed reason for rejection(4). You can check this by going to your phone number’s detail page(4).
Hello @VexMind
Branded calls and SMS are done by the provider, which is why it may take a bit longer. I’ve let the team know, and I will update you with the status soon.
It’s been another 2 1/2 weeks and still in review, also have not received any updates from the team…
Been trying to have my phone numbers verified and brand call approved for nearly 8 weeks, you system still says “In Review” and the time stated is 1-2 weeks for approval, yet it has taken almost 3 times that amount of time. Something has to be wrong, please update.
Org ID: org_ibE56jd8i772koGL
Hi there,
Thank you for reaching out about your Branded Call, Verified Phone, and SMS being stuck in review.
To help us investigate this further, could you please provide the phone number associated with these requests? Once we have that information, we can look into the status and next steps for you.
Best regards,
Retell Support Team
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+1(310)868-2218
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+1(562)667-5254