10DLC Registration Issues Even with Correct Information

Support Help
1

Hello,

I’ve tried to submit my business profile for review as part of the 10DLC registration and it keeps getting rejected for the business registration number being incorrect. I’ve reviewed the application several times and cross-checked with the formal documentation I have for the business (IRS letter providing the EIN number) and it is correct. I reached out to support@retellai.com providing screenshots of the application I filled out and attaching the formal documentation to show that the number is correct. I get an automated reply saying to use the correct EIN number and re-submit.

Is there a way to get a manual review of my application? I’ve asked for it via email, but I don’t get a response.

Thanks in advance for your help.

2

Based on the available information, here are some specific formatting requirements and troubleshooting steps for the Business Registration Number:

Formatting Requirements:

  • Enter the EIN as 9 digits without dashes(1)
  • Ensure the Business Name matches IRS records exactly, including LLC/Inc.(1)

Verification Steps:

  1. Check that your company is Active/Good Standing on your state’s Secretary of State website(1)
  2. Match the address exactly as it appears on IRS or state records(1)
  3. Use the legal company name and EIN number found in your tax records(2)

For Manual Review:
If the application continues to fail after verifying the above, you can submit your IRS EIN Confirmation Letter and a Good Standing certificate, and request manual review(1). However, based on community discussions, there isn’t a clearly documented email address specifically for manual review requests beyond the support email you’ve already contacted(3).

Dashboard Process:
After addressing rejection reasons, you can resubmit your application through the dashboard(4). You can check your rejection status and detailed reason by going to your phone detail page where you’ll see your “Verified Phone Number” or “Branded Call” showing a “Rejected” status(4).

Since you’ve already contacted support@retellai.com with documentation, I’d recommend also reaching out through these additional channels:

3

All the information is correct (address, name, EIN, etc…) and I know the LLC is in good standing. Is there any way I can escalate to a human team for review?

4

@Omar_Ashraf @Support Can I please get a manual review of my 10DLC registration? All the information is the form is correct and I’ve tried reaching out to support@retellai.com, including supporting documentation to verify the information but the automated response continues to say just fix the information and resubmit. When I ask for a manual review, I don’t get any response.

  • Workspace ID: org_cIrPsfyDN4c19c3l
5

This issue should be resolved now.