Hey i see KYC Verification Failed: Need manual review. Please contact support@retellai.com for assistance. this message

Support Help
1

KYC Verification Failed: Need manual review. Please contact support@retellai.com for assistance.

Even persona verification succeeded

My email - dharmveer15512@gmail.com

Verification Needed
2

Based on similar cases in the community, when Persona verification succeeds but Retell still shows “Verify your identity to make outbound calls,” this indicates a sync issue between Persona verification and your Retell account.(1)

To resolve this, you need to send your documents directly to support@retellai.com for manual verification.(2)(3) When you email support, include:

  • Your account email: dharmveer15512@gmail.com
  • Your Workspace ID (found in account settings, bottom left of the dashboard)(1)
  • Mention that Persona verification succeeded but the status hasn’t synced

Manual verification requests typically take some time to process, so please allow the team a few days to review your case.(2)(3)

3

Hello @Dharmveer_Singh
The team will check your doucments and respond to your email.