Business Profile Continually Rejected when I HAVE an EIN

Support Help
1

I need to add SMS to my phone line, and in order to do so I need a business profile. My company has an EIN, and whenever I submit the business profile, it is being rejected and the reason it’s giving is:

The application was denied. Please correct it and resubmit:

  • The Business Registration Number failed verification. Please be sure to use the legal company name and EIN number found in your Tax records.

I am 100% certain that every single piece of information and every single number is entered correctly. I do not understand why it’s continually being rejected. There seems to be nobody to talk to, nowhere to go. I can provide PDFs of my company’s incorporation as well as the IRS assigned EIN. But it seems like the only thing I am able to do is repeatedly submit the request to see it repeatedly rejected.

2

It looks like your A2P 10DLC campaign was rejected due to an issue with your Business Registration Number verification. Please review our detailed guide on why campaigns are rejected and how to correct each error code before resubmitting your application:
https://help.twilio.com/articles/15778026827291-Why-Was-My-A2P-10DLC-Campaign-Registration-Rejected-
If you continue to experience issues after following the instructions in the article, just let us know and we’ll escalate this to our support team for further assistance.

3

Yea, that didn’t help. Issue still remains the same as what I said first.

4

Hey, I’ve checked on our side and the info seems to match exactly with what you inputted. Escalated this with Twilio and we will get back to you on your email ticket.