Its been about 2 weeks now that i uploaded my docs to support and still not KYC verified.
I understand your frustration with the KYC verification delay. Based on the available information, if your KYC verification through Persona hasn’t completed automatically, you may need manual review from the Retell team(1).
For manual KYC verification, you should contact support@retellai.com with your account details and documents(2)(3). When reaching out, include your account email and workspace ID to help expedite the review(3).
If you’ve already sent your documents to support and haven’t received a response after 2 weeks, I recommend following up again via email at support@retellai.com or reaching out on Discord where support team members can escalate your case(3).
Hello @MrCannon ,
Can you share the email you did use , so I can forward that to the team?
(post deleted by author)
I understand your Branded Call application has been in review for 3 weeks, which is beyond the typical 1-2 week processing time.(1)(2)
Based on similar cases, applications can sometimes take longer than the stated timeframe.(3)(4)(5) Since your application has exceeded the expected review period, you should contact support@retellai.com with:(3)
- Phone number (+18336596900)
- Submit date
- Confirmation of completed business profile
- Request status check in Trust Hub/Twilio
The support team can investigate the specific status of your application and help resolve any delays.(3)
So i called the number and its an ai voice assistant. THIS IS A JOKE RIGHT. Switching provider, Retell customer service TRASH.
Hello @MrCannon,
I need your email that you used to send us the documents, and I will make sure your issue gets solved quickly.
I’m sorry, all I see is that you deleted it
Please share the correct email, and I will get your account verfied as soon as possible
This email address is correct. desmond.buchanan@gmail.com
I understand you’re confirming an email address. If you’re experiencing issues with email addresses in Retell AI contexts, here are a few relevant points:
For workspace invitations: When inviting team members to your workspace, you can enter email addresses in the Members tab and send invitations(1). If a team member doesn’t receive the invitation email, you can resend it by clicking the “Invite Members” button again, re-entering their email address, and clicking “Send”(1).
Email case sensitivity: There have been reported cases where email capitalization affected workspace access - one user was able to join after realizing the invited email was capitalized(2).
Email accuracy in AI conversations: Email addresses captured during AI agent conversations can be challenging to get 100% correct(3). Some users overcome this by having the AI agent ask users to spell out their email address letter by letter(3), or by using phone numbers as identifiers instead of email addresses(3).
If you’re working with a specific Retell AI feature involving this email address, please let me know what you’re trying to accomplish and I can provide more targeted guidance.
I need real support not AI