KYC Verification Failed: Need manual review. Please contact support@retellai.com for assistance. - already raised issue to support email but got redirected to community!
I understand you’ve already contacted support@retellai.com but were redirected to the community. Based on similar cases in the Discord community, here’s what you should do:
Send your documents to support@retellai.com (1)(2)
When you email support, include:
- Your account email or Workspace ID (1)
- Your government-issued ID documents (1)(2)
- A clear request for manual KYC verification (1)
The support team will review your documents and manually verify your account.(1)(2) Note that manual verification can take some time to process.(2)
If you don’t receive a response within a few days, you can also reach out through these channels:
- Ask questions on Discord
- Visit Contact Sales
- Visit https://github.com/RetellAI/