URGENT – Account on Hold Due to High Volume Calls – Verification Needed

Support Help
1

Hello Retell Support Team,

My Retell account has been placed on hold with the following message:

“Verification Needed: Your account is on hold for further verification due to high volume calls.”

I already contacted support@retellai.com approximately 5 hours ago and provided information about our company and use case, but I have not received a response yet.

We use Retell for legitimate outbound calling operations. The system identifies human answers versus voicemail and transfers answered calls to our human agents.

Our campaigns are currently stopped because of this verification hold.

We are ready to provide any business documentation or additional verification required immediately.

Could a Retell team member please review or escalate our verification request as soon as possible?

Workspace: Depuración bbdd
Org ID: [YOUR ORG ID]

Workspace: Depuración bbdd

I already contacted support by email approximately 5 hours ago and have not received a response yet. Our outbound campaigns are currently stopped.

We are ready to provide any business documentation required for verification immediately.

Could a Retell team member please review or escalate our verification request as soon as possible?

Thank you.

Thank you.

2

Hello @milcosasyalgomas1

Could you please share the email address you used to contact us, along with your Organization ID?

This will help us look into the issue further.

Best Regards.

3

Hello Mark,

Thank you for your response.

The email address I used to contact Retell Support is: aguazacokevin@gmail.com

My Organization ID is: org_CVsLYuqIJrCtvpW0

Please let me know if you need any additional information or documentation from me. We are available to complete the verification immediately.

Thank you for helping us with the verification process.

Best regards.

4

Hello @milcosasyalgomas1

The team is currently looking into this, and you should receive a response shortly.

Best Regards.