URGENT : Ai calling agent blocked due to Terms of Service violation error

Hi, I am facing an issue with my AI calling agent.

Error:
“Error creating phone call - agent failed due to potential violation of terms of service”

I have not received any email explaining the issue.

Can you please review my account and let me know what caused this and how I can fix it?

I am using the agent for legitimate lead follow-up.

Thank you.

Hey @aicoldcaller0

Please email the details directly to support@retellai.com, along with the required documents. Our team will review your request and guide you further.

Thank you!