Unable to make outbound calls

Support Help
1

Hi,

I can no longer make outbound calls. The API is responding with the following:

Response: {“status”:“error”,“message”:“The agent associated with this call failed due to potential of violation of Retell’s Terms of Service. Please look for an email from support@retellai.com for more details.”}

I have not received any email and I have only made a handful of test calls. Please advise.

2

Hey @retellai1

Please email the details directly to support@retellai.com, along with the required documents like your Org/workspace Id, Agent Id, Details about your Business etc. Our team will review your request and guide you further.

Thank you!