Hey there, Our outbound agent was blocked today with the message: “The agent associated with this call failed due to potential of violation of Retell’s Terms of Service.” We believe this is a false positive and are requesting an urgent review and reinstatement
Agent: agent_a10360d2900fa35a592ea3b03a
Hello @abem Please email the details directly to support@retellai.com, along with the required documents. Our team will review your request and guide you further.
Thank you!
I already did an hour ago
@abem Could you please let us know which email address you used?
Thank You
i sent it from abem@lawtte.ai
@abem Reported to the team , they will get back to you as soon as possible.
Thank You
Hey @abem Team have received your ticket and will respond you there.
Thank You