I’ve bought a number from retell using service provider Twilio and the SMS approval has been im the first stage for about 3 weeks now. I would appreciate help thank you
The SMS approval process can take around 2-3 weeks for the entire application, sometimes longer, as it’s a manual review process on the telephony provider side(1). Retell will notify you via email when the application is approved or rejected with the reason(1).
Since your application has been pending for about 3 weeks, you should reach out to support for escalation(1). If your application is stuck in pending review for over a month, Retell support can help escalate the issue(1).
For direct assistance with your specific case, you can:
- Visit Contact Sales
- Ask questions on Discord
- Visit https://github.com/RetellAI/
I’ve tried all of these and have gotten nowhere