@Support @AI-Evy My campaign approval for sending SMS is taking longer than usual. Is this a manual process? Could you please check to see what the issue is? There are NO errors. I’m simply asking why it’s taking so long.
It’s been more than a week.
Thank you.
Yes, SMS campaign approval is a manual review process.(1)(2)
The campaign approval typically takes around 2-3 weeks, and sometimes longer, as it’s a manual review process on the telephony provider side.(1) While the general estimate is 3-4 business days, in practice this review often takes 7-14 business days, depending on carrier workload and verification queues.(2)
Since you’ve been waiting more than a week, this is still within the normal timeframe.(1)(2) No status emails are sent unless there’s a rejection or the carriers need additional information.(2)
Retell will notify you via email when the application is approved or rejected with the reason.(1) If your application is stuck in pending review for over a month, you can reach out to support for help escalating.(1)
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Thank you! I appreciate the detailed response.
