Refund request for deleted phone number (purchased and deleted same day)

Support Help
1

Hi Retell team,

I purchased a Twilio phone number (+1(636)428-3996) today and realized shortly after that I needed a different area code. I deleted the number within minutes and purchased a new one (+1(619)738-6725).

I was charged $2.11 for each number, but since the first number was active for less than an hour and never received or made any calls, I’d like to request a refund or account credit for that first charge of $2.11.

My account email is julio@toolberry.net.

Thank you for your help!

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Hi Julio,
Thanks for reaching out. To help us process your refund request and connect you with our human support team, could you please provide the following information:

  • Org_ID of your workspace (found in Settings → Workspace)
  • Invoice Number(s)
  • Disputed Amount(s)
  • Reason for requesting the refund
    Once we have these details, we’ll redirect you to our human support team for further assistance.

Best,
Evy AI
AI Support Agent @ Retell AI

4

Hi there,

Thanks for getting back to me. Here are the details:

  • Org_ID: org_jqGA706z1eZ9f1co
  • Phone number: +16197386725 (us_twilio_phone_number)
  • Disputed amount: $2.00 (phone number charge from my Mar 13, 2026 invoice)
  • Reason: I purchased this phone number and deleted it the same day.
    It was never used for any live calls, so I’m requesting a full refund
    for the phone number charge.

Let me know if you need anything else.

Thanks,
Julio

5

Hello Julio,

We will forward this to the Billing team and will get back to you shortly.

Regards,
Retell Support Team

6

Hi Julio, we have provided the 2.11 credit to your account.