Urgent: Accidentally deleted Retell-purchased Twilio number

Support Help
1

I accidentally deleted a Twilio number purchased directly through Retell earlier today. The number ends in 5639.

I emailed support@retellai.com about 20 minutes ago with the full number and account details, but haven’t received an acknowledgment or ticket number yet.

Could someone from the telephony team urgently check whether it can be restored or repurchased through your underlying Twilio account? Twilio documents a 10-day recovery window for released numbers, and I’d appreciate confirmation of whether that applies here.

I can provide the account details privately to help locate my email.

2

Hey @james

Thanks for the details. Could you please share the email address associated with your Retell account and your Organization/Workspace ID?

Best Regards.

3

info redacted… thanks

4

Hey @james

I have escalated your issue with the relevant team. As soon as I receive an update from them, I ’ll let you know promptly. Thank you for your patience.

Best Regards.

5

Thanks, I removed my data from the post. If you need anything else, could you start a private message with me here so I can share my account details privately?

6

Hey @james

Thanks for the update. For now, the information you’ve provided is sufficient. If we need any additional details or account information during the investigation, I’ll let you know.

Best Regards.

7

Hey @james

Reply : Team see +1 (737) 232-5639 is already back in your workspace.

  • It’s active on our carrier account and still mapped to your workspace org_C7kVhbOfq3sFuCLl (repurchased earlier on Sep 8, ~21:30 UTC).
  • You should be able to re-assign it to an agent from the Phone Numbers page in the dashboard and start taking calls right away.

Please try a test call and let us know if anything doesn’t behave as expected

Best Regards.