My credit balance remains at zero

Hello, I have reloaded my $60 credits into my account, but it is still at zero and my calls have been paralyzed. What could be the reason?

Hey @Marketmovil could you please share your Org ID so I can check this with the team?

Thank You

Hey. org_8AG4GGZMb8nOeqWM

Hey @Marketmovil I’m checking your ORG ID with the team and will get back to you as soon as I have an update.

Thank You

Hey @Marketmovil Sorry for the interruption. transactions sometimes take a while to reflect on your account.

Team just checked, everything is working properly now.

Please let us know if you need further assistance.

Thank You