My account is out of credits. I’m trying to buy more credits with a valid credit card (it has funds on it and was already used plenty times, even in retell) but it keeps saying I need to add a credit card. Pleas urgent, my application is stoped because of that
Hello @matheus.tomazi5 Could you please send a screenshot of the error you’re seeing? Please make sure to blur or hide any sensitive information before sharing it.
Thank You
@matheus.tomazi5 Could you please share your Org ID? This will help us look into the issue further.
Thank You
I am having the same problem.
I have tried new orgs and also other orgs and other Credit cards
@ZeroRune Could you please create a new ticket and share your Org ID along with a screenshot of the error? Please make sure to blur or hide any sensitive information. Once you share these details, I can check this with the team.
Thank You
I’m not able to find the Org ID.
Hey @matheus.tomazi5 To find your Org ID (workspace ID): open Settings from the sidebar, then go to Workspace → General. It’s listed under Workspace ID. This value is sometimes requested by Retell for account debugging.
See Find your workspace ID / org ID for details.
Thank You
Thank you. This is my orgID org_HwykB3wULMaqA8WV
@matheus.tomazi5 I’m checking your Org ID with the team and will get back to you as soon as I have an update.
Thank You
It was my CC in Link. I had to add the CC manually with out using Link.
@matheus.tomazi5 Can you try adding the card manually and make sure to not use “Link”?
Thank you Shah! It’s working without Link!