We topped up the workspace org_yvhcqaST5bFuVStK with $40, but when the balance reached $39, calls stopped going through and showed an error about insufficient credits. Even though it displayed $39, we had to top up an additional $10 for calls to work again. Please refund $39 back to our balance; we have a successful paid invoice.
Hello @itdep Thanks for details , I’m checking this with the team and will get back to you as soon as I have an update.
Thank You
Hello @itdep Here’s what we see for org_yvhcqaST5bFuVStK:
- Your $40 top-up on Sep 21 at 11:29 UTC and the follow-up $10 top-up at 14:13 UTC both posted successfully as paid invoices.
- Call traffic was flowing normally until ~11:08 UTC, then paused until the $10 top-up landed at 14:13 UTC — which matches what you described.
On this workspace, the balance shown in the dashboard and the balance our call-gating uses are read from two different places, and a delayed sync between them can produce exactly the symptom you saw. Because the authoritative balance ledger lives in our billing platform (not in Stripe directly), we need our billing engineering team to reconcile the $40 top-up against the block window before we can confirm the correct adjustment. We’re escalating this workspace to them now and will follow up on this thread with their determination on the $39 you’ve requested.
Thank You
Hello @itdep this shouldn’t repeat anymore. Bug was fixed.
Thank You