Can we get our account back please?

Support Help
1

Org: org_u2F2cGzNACK1IfQW

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2

Hey @dan

Thanks for sharing your Organization ID and the screenshot.

Could you please share the email address associated with this workspace and let us know if you’ve already contacted support@retellai.com?

This will help us locate the account and follow up with the relevant team. Thank you!

Best Regards.

3

Yeah it’s dan@revelaihealth.com and i’ve already emailed you from usman.ahmad@revelaihealth.com

4

Hey @dan

Thanks for confirming that you’ve already contacted support.

I’ve escalated your request to the relevant team for review. As soon as I receive an update, I’ll let you know promptly.

Thank you for your patience.

5

Thanks @mark1. I would really appreciate it if we could expedite this.

6

Hey @dan

This issue should now be resolved. However, your account currently has a $0 credit balance, so you’ll need to add credits before making calls or using billable services.

Best Regards.

7

Thanks. I have added credits