I’m trying to verify my business profile in order to set up SMS functionality for my phone number, but my application keeps getting rejected. I received my EIN last Sunday. Can you suggest some troubleshooting tips?
Hi @introlane
Thanks for reaching out. Since you recently received your EIN, please make sure the information in your Business Profile matches your official IRS records exactly.
A few things to check before resubmitting:
-
Use your legal business name exactly as it appears on your IRS records, including any “LLC” or “Inc.” designation.
-
Enter the EIN as 9 digits without dashes.
-
Make sure the business address matches the information on your official records.
-
Confirm that your business is active and in good standing with the relevant state authority.
-
If possible, review the rejection email for the specific verification error and correct that information before resubmitting.
If all of the information already matches your official records and the application continues to be rejected, please let us know and we can look into the issue further.
Best Regards.