I am having problem with my A2P registration and contacted Twilio directly per recommendations here. They are asking for my Twilio Account SID and Brand SID, which Retell should have, but I do not see them in my account. How do I get my hands on those?
Hey @lasallekey Letme check with the team on this.
Hey @lasallekey Can you provide your workspace ID ( Create and manage Retell workspaces - Retell AI ) so we can check your account?
Thank You
org_cdkh03KcuU99BCbc
Here you go
@lasallekey let me check it with the team.
Hey @lasallekey Brand SID: BNc95c2580dcefe711551fcf0d37119a06 (status: Approved)
- Twilio Account SID:
ACa2bac0024da2ad0636ab802f55726075 - Messaging Service SID:
MGa9bc325a72f777d25244602b0ef93e31
The Brand is already approved on Twilio’s side. The piece that came back rejected is the Campaign that sits under the Brand, and the rejection payload Twilio returned to us had no field-level reason attached (we store it literally as “Unknown reason”).
Thank You
@lasallekey escalated to the team for review.
Hey @lasallekey if it is approved then there’s no reason to reapply unless you are sure you have wrong information and want to change it.
I do not think anything is wrong on the campagain, but the SMS A2P registration remains “REJECTED” even with business approval and campaign approval. Someone suggested that it might be a technical failure where activation of SMS failed at system level. You have mentioned that this was escalated. Any words?
Hey @lasallekey Noted. I’ll check with the team regarding this and will get back to you.
Hey @lasallekey are you still facing an issue on the account?
Thank You
It has been resolved. Thank you.