Please explain the billing change from pay as you go to credits. Will i still see invoices generated each month for the calls that month? What can i do if i still want pay as you go feature and not based on credits
Hey @aparna
What’s changing: All workspaces on legacy monthly (pay-as-you-go) billing move to credit-based billing on September 30, 2026. Instead of being billed at the end of the month for usage, you prepay credits that are deducted in real time for calls, chat, and other usage.
Will you still get monthly invoices? Yes, but only for subscription items — phone numbers, knowledge bases beyond the free tier, CPS upgrades, and purchased concurrency. Those stay on your card and are invoiced monthly. Call/chat usage itself will no longer be invoiced — it draws from your credit balance instead.
Can you stay on pay-as-you-go? No — this switch is mandatory and irreversible once made (“You can’t switch back”). The only exception is Enterprise workspaces, which stay on monthly invoicing. If you need to keep pay-as-you-go, your option is to move to an Enterprise plan — otherwise you can email support@retellai.com to discuss, per the legacy billing notice.
Best Regards.