Billing Model Clarification Needed — Upcoming Client Deployments

Billing and Account Related
1

Hi Retell team,

I recently discovered that three of my newer workspaces are operating on a prepaid credit model rather than the post-usage billing model that my older workspaces use. I was not informed of this change at any point during workspace creation, and the current billing documentation does not reflect it.

This directly impacts how I run my business. I operate an AI receptionist service for various businesses, and my client service agreements are built around monthly post-usage invoicing. A prepaid credit system introduces a completely different cash flow structure that I did not account for.

I need the following addressed:

  1. Convert these workspaces to post-usage billing:

    • Workspace ID: org_zYyCJPiSZj20VbRq
    • Workspace ID: org_weTh2M7m3tF4uvoI
    • Workspace ID: org_ogZotHgss9m7bHVX

  2. Is prepaid credit billing the new standard for all workspaces going forward?

  3. If it is, will there be an option to choose post-usage billing? My business model depends on it.

I’ve been building and scaling on Retell for multiple clients and plan to continue doing so. I would greatly prefer the older model rather than the new one, especially since I own a number of workspaces and have never had any late payments.

Thank you,
Noel Flores
Ordo Sanctum AI LLC