Hello! Is there any billing out there, after operator takes over a conversation through the “live monitoring”? Because in a call logs, neither in a documentation there is no info about it. Thank you.
Good question, I went digging and the docs don’t cover this anywhere. The live monitoring page confirms that taking over permanently stops the AI agent and connects you to the caller, but it says nothing about billing for the rest of the call. Nothing on the billing or billing exceptions pages either.
I haven’t tested this myself, but since the call keeps running through Retell’s telephony after you take over, I’d expect the telephony per-minute charge to keep ticking until the call ends, while the LLM cost should stop with the agent. Treat that as a guess though, it’s not documented.
Quickest way to find out: run a short test call, take over, stay on for a couple of minutes, then check that call’s cost breakdown in the dashboard. It splits out voice engine, LLM and telephony, so you’ll see exactly what got charged after the handover. Worth also raising with Retell support for an official answer, since billing sits with them.
Russell
amplifyautomation.ai
Hey @mykyta.holovchyk let me confirm with the team.