Question About Billing and Remaining Credits

Hello, good morning. I’d like to know how the billing works—does anyone know? I have $9 remaining and I can’t add more balance. I’m not sure if it will automatically charge me afterward. I don’t really understand how the credit system works, and I need to run an outbound campaign, so I don’t want to run out of balance.

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Hello @joaquin

Its pay-as-you-go

So you will be charged after you use the service

The $9 you have is free credit you can use to make calls and test your agent.

(The free credits will not include buying a phone number from us)

You can check more about billing and pricing here: