Credit balance exhausted, please top up to continue

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1

Continuing the discussion from Error: Credit balance exhausted, please top up to continue:

I am also having the same issue for voice inbound calling but I am set up for pay as you g Workspace ID

org_vrXkGmS0GjpvJncJ

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Hi @smartercallai

Thanks for sharing your Workspace ID.

I ve’ easclated your issue to the relevant team and investigate why you’re seeing the “Credit balance exhausted” error on inbound calls despite being on the pay-as-you-go plan.

I’ll get back to you as soon as I have an update.

Best Regards.

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Hello @smartercallai

Team checked workspace org_vrXkGmS0GjpvJncJ. Your pay-as-you-go setup is present, but inbound calls still require prepaid calling credits, and there is currently no available credit balance for calls.

  • The recent $2 payment was for the phone number rental, not for voice-call credits.
  • The saved payment method is Stripe Link rather than a directly entered card, which can prevent credit top-ups or auto-recharge from working.
  • To unblock inbound calls, please go to Billing, add a standard credit/debit card directly, set it as the default, then use Buy Credits or enable Auto Recharge.

If a directly entered card is still rejected, send us the timestamp of that attempt and we can check that specific payment attempt.

Best Regards.