I have been running my first retell call agent for answering a client’s calls, and getting mostly hangups, with most callers seemingly unwilling to engage.
The initial greeting is simply:
Hi, this is {{agent_name}}'s AI assistant. {{agent_name}} is currently with a client, how can I help you today?
We would like to ensure “AI assistant” is clear to avoid (legal?) problems, but unsure if that is a possible sticking point.
Does anyone have experience getting more engagement - we have tried variations of the above with very poor results so far.
The recommended approach is to use the “AI Disclosure When Asked” preset (enabled by default) — meaning the agent only confirms it’s an AI when a caller asks, rather than leading the greeting with it. This satisfies transparency/compliance without front-loading “AI assistant” in your opening, which can drive hangups.
You could revise the greeting to something like: “Hi, this is {{agent_name}}'s assistant — {{agent_name}} is with a client right now. How can I help?” and let the AI Disclosure preset handle disclosure if asked. Also consider enabling High Empathy and keeping Default Personality on for warmer engagement.