Request for Twilio Account SID for Phone Number Transfer

Support Help
1

Hi Retell Support,

I would like to move a phone number I purchased through Retell AI to my own HighLevel (LeadConnector) account.

Could you please provide the Losing Account SID for the Twilio account where this number is currently hosted? Additionally, please let me know if there are any additional steps I need to take on your end to authorize the transfer of this number to a different Twilio Account SID.

Thank you, Jon

2

Hi Jon,

I don’t have specific information in the available sources about transferring phone numbers purchased through Retell AI to external accounts like HighLevel (LeadConnector) or obtaining the Losing Account SID from Retell’s underlying Twilio infrastructure(1).

The available documentation covers purchasing AI phone numbers through Retell AI at $2 per month per US-based number(1), but doesn’t detail the process for porting these numbers to external Twilio accounts or other telephony providers.

For assistance with:

  • Obtaining the Losing Account SID for your Retell-purchased number
  • Authorization steps required for transferring the number
  • Any transfer restrictions or requirements

I recommend reaching out directly through these support channels:

The Retell team will be able to provide the specific Account SID and guide you through the transfer process for your number.

3

Hello Jon
Unfortunately, there is no option to move your retell number to another platform.