Hi, I’m trying to add a payment method to my Retell account so I can purchase a phone number.
In Billing, I select “Change payment method,” which takes me to the Stripe billing portal. Stripe shows “No payment method.” When I click “+ Add payment method,” no card-entry form opens.
I’ve tried it multiple times in Safari on my iPad, including opening it in a new tab and changing desktop/mobile website mode, but the card form still does not appear.
Could you please help enable or fix the payment method setup on my account? I need to purchase a Retell phone number for testing.
Update: The Add Payment Method form now opens and allows me to enter my credit card information. However, when I submit the card, the page keeps spinning indefinitely and never saves it. When I reopen the billing portal, it still says “No payment method.” I also tried Safari on my iPad with Prevent Cross-Site Tracking turned off, but the same thing happens. Please help me get the payment method added to my account.
Hello @safeandcleandryer Could you please share a screenshot of the issue along with your Org ID? Please make sure to blur or hide any sensitive or confidential information before sharing the screenshot.
We have escalated your issue with the relevant team. As soon as We receive an update from them, We ’ll let you know promptly. Thank you for your patience.
Hello @safeandcleandryer Can you please try any of these methods and let me know if it works for you:
Open the “Change payment method” link on a desktop or laptop browser (Chrome, Edge, or Safari on a Mac). This resolves it in almost every case.
If you have to stay on iPad: open Chrome for iOS (not Safari), and in iOS Settings turn off iCloud Private Relay and any content/ad blockers for billing.stripe.com. Then reopen the link in a fresh tab.
If it still hangs on desktop, try a different card or a different network (e.g. mobile hotspot) occasionally the security check flags a specific card or IP.
If you can please help me resolve this issue as soon as possible because I’m stuck at this point for a few days now and I can’t go further. It holds me up in my business.
Hey @safeandcleandryer Your issue has already been transferred to the to the Billing team for further investigation. They’re currently reviewing the issue. I’ll let you know as soon as I receive an update.
I understand I’m just asking how long can this take? because like I said this holds up my whole project I can’t move forward… how long does it usually take till you get a response from them?
