no phone numbers appear and the system keeps asking me to "Add payment method".

Support Help
1

Hi Retell Team,

My workspace is “Turbo FLO Workspace”.

I already added a valid payment method and have a $10 credit balance.

However, when I go to Phone Numbers → Buy New Number, no phone numbers appear and the system keeps asking me to “Add payment method”.

I have already tried both Twilio and Telnyx and the issue persists.

Could someone please verify if phone number purchasing is enabled on my workspace?

Thank you.

2

Hello @turboflo

To fix it:

  • In the Retell dashboard, open the Billing page and click Change payment methods — this opens the Stripe customer portal.
  • Remove the existing Link payment method.
  • Add your debit card by typing the card number into the form manually (decline any “Pay with Link” / autofill prompt so it saves as a card, not a Link entry).
  • Set the new card as the default, then reload the phone-number purchase page.

Let us know once that’s done and we’ll confirm the inventory call comes back clean.

Thank You