Payment is required for purchasing phone number.

Support Help
1

Hi Retell team,

I’m trying to purchase a phone number for my agent, but I’m blocked by billing.

What I’m seeing:

  • The dashboard says payment is required before purchasing a phone number

  • I’m unable to successfully add a payment method

  • Multiple cards are being declined

  • I have admin access in the workspace

What I’ve already checked:

  • I’m in the correct workspace

  • I refreshed and retried

  • I tried different cards

  • I can use the platform in test mode, but I cannot complete phone number purchase

Can you please help confirm:

  1. Whether there is any billing or payment issue on my account

  2. Whether there are any restrictions on adding payment methods for my workspace

  3. What exact steps I should follow to successfully add a card and purchase a phone number

If needed, I can provide screenshots of the Billing page and the error I’m seeing.

Thanks

2

Hi @jojihashmin

Thanks for reporting this. Could you please share a screenshot of the error you’re seeing, along with your organization ID? This will help us investigate the issue more effectively.

Thank you!

3

I have the same issue. Seem I cannot buy a number.

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4

Hello @cody.marcel

Could you please share your organization ID and provide some additional details about the issue you are currently experiencing?

Thank You

5

HI I don’t know my orgid nor do I see that displayed anywhere. This is my email.

6

Hello @cody.marcel

Your Workspace ID / Org ID can be found in your workspace settings page on the Retell AI dashboard. Go to the system settings page, click into your workspace settings, and you’ll see the workspace ID displayed there.

Also provide some additional details about the issue you are currently experiencing?

Thank You