I tried adding a phone number and saw I had to add payment/billing details. Went through the Stripe flow and my information has been save. When I go back to add a number, no numbers are visible and I’m prompted again to add payment info. How can I proceed?
Hey @vozetvoz can you try this :
In the Retell dashboard, open the Billing page and click Change payment methods — this opens the Stripe customer portal.
- Remove the existing Link payment method.
- Add your debit card by typing the card number into the form manually (decline any “Pay with Link” / autofill prompt so it saves as a card, not a Link entry).
- Set the new card as the default, then reload the phone-number purchase page.
Let us know once if this work. Regards
Hi there. I am having the same issue. I tried these steps and removed the payment with stripe and manually added my visa card for payment and it still shows payment required when attempting to purchase a new phone number. Please help