Hi am really concerned my account is showing 2 diffrent billing amount and 1 is very far off see screen shot enterprise area of account says $31859.04 but billing says $15,963.33 why???
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi there,
Thanks for flagging this. I’ve escalated the issue internally for further investigation and will keep you updated.
Regards,
Stanley
Support @ Retell AI
Upon checking, we have confirmed this is a bug on our side and that the billing page reflects the accurate amount. Our team is actively working on a fix. Thank you for flagging this again.
Regards,
Stanley
Support @ Retell AI
Should be fixed now.
Best,
Support @ Retell AI