On one of my Retell sub-accounts, I am being charged for three numbers instead of just two.
I just noticed this, but I think I’ve experienced these multiple charges in past billing periods also.
This issue has been reported by other users(1)(2). You can review your billing breakdown in the Billing tab of your workspace to see the itemized phone number charges(3).
To verify the actual number of phone numbers in your workspace, check your phone numbers section in the dashboard. If you’re being charged for more numbers than you actually have, this appears to be a billing bug that has affected other accounts(2).
Next steps:
- Check your workspace’s phone numbers section to confirm you only have two numbers
- Review your billing history in the Billing tab to see the detailed cost breakdown by category(3)
- Contact Retell support at https://retellai.octolane.com/[(4)](https://www.retellai.com/legal/terms-of-service) with your workspace ID so they can investigate the discrepancy and process any necessary refunds(2)(5)
Other users who experienced similar billing issues had their accounts refunded and subscriptions corrected after reporting the problem to the support team(2)(5).
Are you sure that link is correct? It takes me to: “Request a Retell Enterprise Demo“
Hello @songyuanyi ,
Can you share the org id