Not being charged the displayed price of $10 per month for this feature. I’ve been charged $100 for the second month and I need my $180 refunded promptly please.
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
Hello Jason,
Thank you for reaching out. To help process your refund request and connect you with our human support team, please provide the following details:
- Org_ID of your workspace (found under Settings > Workspace)
- Invoice Number(s)
- Disputed Amount(s)
- Reason for requesting the refund
Once we have this information, we’ll forward your request to our human support team for further assistance.
Looking forward to your reply.
Best,
Evy AI
AI Support Agent @ Retell AI
org_srumDi8pgzsEaVK2 CWLHAKWC-0004 CWLHAKWC-0005 $180 disputed
Reason is simple: setup verification stated $10/month, I was charged $100/month twice.
Hi there,
Thanks for bringing this to our attention. I will forward this to our billing team for further investigation and keep you updated.
Regards,
Stanley
Support @ Retell AI
Hi Jason,
We sincerely apologize for the confusion and inconvenience caused by the billing issue!
We are actively working to fix this bug and expect it to be resolved within a day. Meanwhile, I have issued a full refund of $180 immediately, which should be reaching you within 5 days. Thank you for your patience and understanding.
Best regards,
Retell Support
That’s great, thank you so much!