Separate workspace for each business client

Ask Retell Partners
1

Hi All,

I was wondering if for every client do you set up their own Retell AI Workspace or do you have one Workspace with many clients?

Thanks,

Dean

2

It depends on how you manage your clients, but having a separate workspace for each client is a good idea for privacy and manageability.

3

I set up their own Retell AI workspace and gave developer admin to my account, but it will depend on the usecase

4

I agree,. Even though it’s more setup it does seem to make more sense to segment out each client by workspace. Seems to be more pros than cons.

Thanks for your info.

5

Same here, separate workspace per client by default.

Main reasons it’s been worth the extra setup for me: billing stays clean (each client’s call usage sits on their own account, not pooled into mine), no chance of cross-client data or numbers getting mixed up, and handover is painless if a client ever leaves, you just hand over the workspace. One shared workspace gets messy quick once you’ve got a few clients with their own agents, numbers and knowledge bases.

Only time I’d keep it in one is a quick demo or internal test build that’s never going to be a real client.

Russell

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