I connected Retell to ChatGPT, but I cannot verify which workspace is active. The integration authenticates and can trigger the workspace selector and agent list, but the embedded UI is not rendering for me. I need to know how workspace selection works for the ChatGPT integration, how to confirm the connected workspace, and whether there is a known issue with the workspace/agent widgets not displaying.
Hi @mark2
Could you please share a quick video showing where you’re experiencing the issue? This will help us better understand and investigate it.
Thank you!
sorry am new to this forum and it’s not letting me attach a video am I missing something here are two screen shots the first is when I try to connect
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Hi @mark2
Thank you for sharing. I’ve forwarded it to our team to look
We’ll keep you updated as soon as we have more information.
thanks for our help,
Hi @mark2
If you’re connecting ChatGPT to Retell (for example, via a Custom GPT with Actions, or through a third-party connector), the embedded UI and widget rendering would be controlled by that third-party tool, not by Retell; there is no Retell-built “workspace selector widget” or “agent list widget” for ChatGPT. To integrate Retell with ChatGPT or any external system, you would use the Retell REST API (https://docs.retellai.com/api-references) with your API key. Retell also offers an MCP server that you can configure in tools like Cursor, Windsurf, or Claude Desktop — though ChatGPT does not natively support MCP servers at this time.
Could you share more details about how you set up the ChatGPT connection (e.g., are you using a Custom GPT with Actions, a third-party integration tool, or something else)?
Thank You
I am connecting directly with chat GPT to retell, verified it is correct account, I have a single it says it can build and do things and sees the workspace but shows that black screen where retell stuff should be populating. I cleaned out cache disabled all security , i tried two different browsers. smart app control settings are off, it does the same thin in both edge, chrome and comet. the retell ai seems like it wants to load and but it does not show any of the options
whan I ask what workspace it is connected to I get this {“path”:“/Retell AI/link_69cc9f36c4008191842a3e036a1ade90/show_workspaces_select”,“args”:{}}
{“text”:“Displaying all of your workspaces.”}
but nothing is actaully displayed
also I only have one workspace but it says
I’ve opened the workspace selector for you.
Pick the correct workspace there—everything (agents, numbers, configs) will be tied to that selection.
when I try to log in at times is get an error and this is the link https://dashboard.retellai.com/agents/agent_8bed2d7d0d930bb09a49aa572c
I have to go back to agents and then it connects fine
than you, hope this is something that can be resolved quickly, love the product and hope to try it with the Chat GPT
Hi @mark2
Team is getting “No agent found” error for that agent, it doesn’t seem to exist in Retell right now
How is that possible when it answers my phone
that is what I am saying that is the error I get for that agent but I updated agents this week and now there is this onehttps://dashboard.retellai.com/agents/agent_260d84fa3ee307b9f0945bd436 Is it that it is not going to the right agent ?
the workspace is still the same